An innovative game-changer in the tourism industry in Tanzania, this organisation operates an activity based safari experience led by experts with extensive experience in tourism and hospitality. Guests can expect a high-end luxury safari experience that prioritises eco-consciousness, conservation, and responsible travel. Our unmatched service quality and unwavering passion set us apart. Our commitment to purpose, people and practices fosters innovation and emphasises care for the environment, community and visitors.
Exciting Opportunity for a Retail Manager:
Are you passionate about luxury retail and delivering exceptional customer experiences? We are seeking a dynamic and driven Retail Manager to lead multiple prestigious locations across Tanzania. In this exciting role, you will ensure excellence in quality, operations, and team performance while elevating the brand's presence and customer experience.
Key Responsibilities:
Quality Control & Standards
- Maintain impeccable standards in product quality, presentation, and store ambiance across all locations.
- Ensure strict adherence to SOPs in customer service, product handling, and team conduct.
- Conduct regular audits to identify areas for improvement and ensure the highest standards are met.
Operational Management
- Oversee daily store operations, ensuring smooth opening/closing procedures, cleanliness, and organisation.
- Collaborate with teams to optimise inventory, staffing, and scheduling for seamless operations.
- Ensure adherence to company policies and operational protocols at all times.
Visual Merchandising & Store Presentation
- Work with the General Managers and Sales Managers to create and execute compelling merchandising strategies.
- Enhance store layouts and displays to create an inviting and immersive shopping experience.
- Lead design improvements to consistently elevate the in-store ambiance.
Staff Training & Development
- Mentor, train, and inspire retail staff to deliver outstanding customer service and product expertise.
- Provide guidance and performance evaluations through regular store visits.
- Standardize processes and bridge skill gaps with targeted training to ensure consistent excellence across locations.
Relationship Building
- Build and maintain strong relationships with local influencers, tourism industry partners, and artisans to boost brand awareness.
- Curate exclusive product offerings in collaboration with local vendors and artisans, supporting community partnerships.
Data Analysis & Reporting
- Utilize Google Workspace and Zoho tools to track sales data, analyse store performance, and derive insights.
- Prepare detailed quarterly reports for senior leadership, offering performance updates and strategic recommendations.
Join us for this unique and exciting opportunity to make a significant impact, drive success, and be part of a high-performing team in a luxury retail environment!
Qualifications:
- Proven experience in retail management, preferably within the luxury goods, hospitality, or high-end tourism sectors.
- A strong commitment to quality, with an impeccable eye for detail in maintaining standards and consistently exceeding customer expectations.
- High proficiency in Google Workspace and Zoho for data analysis, reporting, and task management.
- Exceptional interpersonal skills, with the ability to collaborate effectively across all levels of the organisation.
- Skilled in training, leading, and motivating diverse teams while fostering a customer-focused, collaborative culture.
- Flexibility and a willingness to travel regularly between retail locations in Tanzania and Zanzibar.
Ideal Candidate Attributes:
- Quality-driven and detail-oriented, with a passion for maintaining the highest standards.
- Dynamic, adaptable, and solution-oriented, with a proactive approach to tackling challenges.
- Excellent communication skills, capable of building strong relationships with stakeholders at all levels.
- Strong analytical skills, with the ability to interpret data and make informed decisions that enhance retail operations.
- Fluent in English; proficiency in Swahili or other languages is a plus.
