Our client, a provider of leading specialised software is seekingn to recruit a Product Specialist (PMS).
Responsibilities:
Understand and effectively presents and delivers presentations on the suite Oracle Hospitality products, features, and benefits to new and prospective clients as well as internal clients to promote sales and product development.
Install, maintain, and troubleshoot solutions at Customer sites.
Provide Professional training and knowledge transfer to clients according to the scope.
Actively supports the customer in all aspects through to case resolution, keeping the customer informed and updated throughout life of the case.
Maintain historical records by documenting hardware and software changes and revisions.
Contribute to team effort by accomplishing related results as needed.
Comply with support schedule adherence to ensure overall service level targets are achieved.
Profile:
University Degree in Hospitality Field or similar.
At least 1 year of relevant working experience.
Proficiency in using Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook).
Proven knowledge in Oracle Hospitality Property Management System (PMS) products (Opera PMS and Opera Cloud).
Good knowledge in OS and software deployment.
Demonstrate strong analytical, troubleshooting, and problem-solving skills.
Exercise strong communication, organizational and customer service skills.
Able to work effectively with internal & external customers at all levels.
Results focus-oriented.
Capable to work under pressure.
Team player, dynamic and energetic.
Time management and interpersonal skills.
Valid Driving License and Passport.
