Job offer: Spa Receptionist

Royal Green is actually recruiting a Spa Receptionist.

• Meet, greet and direct guests visiting the Spa where Guests should feel comfortable and response to Guests queries in a timely and efficient way.
• Take Care and show ownership of guest from their arrival to their departure in the Spa and maximise guest satisfaction.
• Handling Spa Booking Treatments through any means of Communication and providing guests with information required.
• Have Full product and service Knowledge and upselling to meet budget. Always be informed on other services providing at Royal Green and actively promote them.
• Management of all related billing procedures in an effective and professional manner.
• Follow up with Therapists as well as Guests on product recommendations and ensure seamless service.
• Handle guest complaints with a sense of ownership in a calm and solution-oriented manner.
• Ensure optimum levels of cleanliness and hygiene in spa and treatment rooms are maintained at all times.
• Assist and participate in training and development program to ensure full competence in Spa treatment menu, product knowledge, Sales protocols and operations and procedures.
• Facilitate Communication within the Spa and with other Departments.
• Perform any other duties as assigned by the head of department.

• Willing and able to work flexible shifts / Sunday / Public Holiday and others.
• Good knowledge of customer service.
• Good organization and computer skills.
• Fluency in English and another language, written and verbal communication.
• Knowledge of a third language is a plus.