Founded to transform financial access across Africa, this leading fintech company is dedicated to empowering individuals and businesses through innovative solutions. By leveraging cutting-edge technology, the company provides a range of services, including mobile payments, lending, and savings tools, designed to meet the diverse needs of its customers. With a commitment to financial inclusion, it aims to bridge the gap for the underbanked and underserved populations, driving economic growth and improving lives across the continent. Through strategic partnerships and a customer-centric approach, the company continues to set new standards in the fintech industry, fostering a more accessible financial landscape for all.
Profit and Loss Management: Oversee the full spectrum of Profit and Loss (P&L) management for the South African market, including the establishment and achievement of financial targets, expense management, and margin optimisation.
Team Leadership: Inspire and develop a high-performing team across various functions such as sales, finance, customer care, and operations. Create a positive work environment that embodies the company's core values.
Company Culture: Foster a culture of progress, clarity, and ownership, ensuring all team members understand and exemplify these core principles in their daily activities.
Budget Development: Assist in the formulation of annual budgets and detailed operational plans, focusing on driving customer acquisition and retention.
Performance Monitoring: Continuously assess and analyse business performance against key performance indicators (KPIs). Identify improvement areas and implement strategies to enhance overall performance.
Route to Market Plans: Create and execute comprehensive route-to-market strategies for all sales and distribution channels, ensuring effective implementation to maximise market reach and sales performance.
Operational Alignment: Align operational processes to support strong credit performance and meet customer retention targets, ensuring efficient execution of all operational activities in line with business goals.
Financial Reporting: Aid in the preparation and review of financial reports and budget plans, ensuring alignment between financial activities and operational requirements.
Stakeholder Management: Build and maintain relationships with key stakeholders, including suppliers, distributors, retailers, and telecommunications partners. Facilitate effective communication and collaboration to support business objectives.
Market Analysis: Conduct research and analysis to identify market trends, opportunities, and competitive threats, leveraging insights to inform strategic decisions and business development efforts.
Customer Experience: Oversee the creation and implementation of customer experience strategies to achieve high levels of customer satisfaction and retention.
Strategic Partnerships: Identify and forge strategic partnerships that align with business objectives and contribute to market growth.
Education: Bachelor's degree or equivalent; alternatively, 5 to 10+ years of relevant experience in operations, sales, or distribution, showcasing strategic decision-making capabilities and strong business acumen. An MBA or advanced degree is highly preferred.
Skills and Attributes:
Results-Oriented: Demonstrated ability to achieve outcomes through effective decision-making and problem-solving.
Inspirational Leadership: Skill in motivating and inspiring individuals to perform at their best.
Customer Focus: Dedicated to delivering exceptional customer experiences through excellence in operations and service execution.
Stakeholder Management: Strong ability to coordinate with internal teams and manage relationships with external partners, retailers, and distributors.
Self-Motivated: A proactive approach with a strong sense of ownership and drive to succeed.
Proactive Leadership: An engaging and visible leader with outstanding organisational, influencing, and communication skills.
Adaptability: Thrives in dynamic environments with frequent changes and a sense of urgency to complete tasks.
Integrity and Governance: Committed to high ethical standards and good governance practices, demonstrating transparency and integrity.
