Job offer: Customer Service Representative

Working Hours: Working hours may vary depending on shifts

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a high level of customer satisfaction. This is a remote position, and you will be expected to work within the specified hours.

Customer Interaction: Engage with customers via chat to discuss products or services, address their inquiries, and obtain details of any complaints.

Problem Resolution: Verify that appropriate actions are taken to resolve customer issues, ensuring their satisfaction.

Record Keeping: Maintain accurate records of customer interactions, including inquiries, complaints, comments, and the actions taken to address them.
Process Improvement: Contribute to enhancing and improving existing processes to better serve our customers.

Customer Satisfaction: Strive to exceed customer expectations and ensure a positive experience in all interactions.

Compliance: Adhere to the company’s processes and procedures, maintaining a high standard of service.

Additional Duties: Perform any other tasks as assigned by the company from time to time.

Minimum of an A-Level or Diploma.
Strong communication skills, particularly in written form.
Ability to handle customer inquiries and complaints with professionalism and empathy.
Excellent organizational skills and attention to detail.
Ability to work independently and as part of a team.
Flexibility to adapt to different shifts if required.