Job offer: Credit Controller

oversees all debts owed to a company from existing creditors and manages new requests for credit

Key Responsibilities:

Debt Collection:
Contact overdue accounts through phone calls, emails, and written correspondence.
Negotiate payment terms and settlements with customers to recover outstanding debts.
Manage a portfolio of overdue accounts and prioritize collection efforts based on the age of the debt and the amount owed.
Record Keeping and Reporting:
Maintain accurate and up-to-date records of all debt recovery activities and communications.
Prepare regular reports on the status of overdue accounts, including recovery rates and outstanding amounts.
Analyze debt recovery data to identify trends and develop strategies for improvement.
Customer Interaction:
Act as a point of contact for customers with overdue accounts, addressing any disputes or issues in a professional manner.
Provide excellent customer service to maintain good relationships while pursuing debt recovery.
Collaboration:
Work closely with the sales and credit control teams to review and update customer credit limits and payment terms.
Coordinate with external collection agencies or legal representatives if necessary.
Compliance and Procedures:
Ensure all debt recovery processes comply with company policies and legal regulations.
Stay updated on relevant laws and regulations related to debt collection and implement best practices.
Problem Resolution:
Investigate and resolve any discrepancies or disputes related to outstanding debts.
Develop and implement strategies to minimize the risk of future bad debts.