Review Poor service, no communication, bad experience

I really wish I checked out the reviews of Aramex before placing my order. The staff do not know what customer service is, they do not respond to emails, they say they will call you back but don't. A package of mine has been in customs for 4 days but they can't tell me why it is not being processed and released. The person at Aramex has no clue. Maybe Aramex should hire a customer service consultant to fix your in house issues before it's too late?