Job offer: Receptionist

The Receptionist is responsible for greeting guests, managing check-ins and check-outs, handling reservations, and providing information about hotel services. They ensure a positive guest experience by addressing inquiries, resolving issues, and maintaining a smooth front desk operation. Strong communication and customer service skills are essential for this role.

• Welcome and check-in guests, manage bookings, payments, luggage, and room selection, including group arrivals.
• Check-out departing guests, prepare bills, and process through the system.
• Manage cash inventory, perform daily checks, declare shortfalls, and calculate tips.
• Review credit limit list with Front Desk Manager.
• Process foreign currency exchanges and cheques as per hotel policy.
• Handle administrative tasks (filing registration cards, bills, departure lists).
• Perform cashing up and error adjustments with the Finance Department.
• Operate the telephone switchboard, handle calls, faxes, and messages.
• Be aware of emergency procedures for the switchboard.
• Address and document guest complaints, serve as a contact point.
• Prepare daily/weekly event planning.
• Call guests for early or day-use departures.
• Post guest charges to room numbers.
• Communicate special requests, room changes, and departures to housekeeping.
• Perform additional duties as assigned by the Front Desk Manager.