Job offer: Technical Officer

Job Description:

We are looking for a Technical Support professional who will be responsible to provide outstanding support to our clients by resolving technical issues, explaining software features, and ensuring a seamless operation of our products. In this role you will serve as a vital link between our clients and the technical team, ensuring prompt issue resolution, and high client satisfaction with our solutions.

Job Type: 1 year contract

• Perform installation/upgrading of our solutions at customer premises.
• Provide briefing, training on our solutions on-site or remotely.
• Assist customers in troubleshooting problems encountered with our software applications through email and phone.
• Assist customers on back up and upgrade of our software applications
• Assist the application support, software support and customer service teams whenever possible.
• Ensure proper and efficient use of company vehicle.
• Ensure good communication with other departments and authorities on all relevant issues and propose improvements when necessary.
• Perform any other related tasks to be assigned by the Project Manager, Team Lead, Departmental Head and Management.

Candidate Profile:
• HSC Holder or Atleast a Certificate in the ICT field.
• At least 2 years of relevant experience in the ICT field.