Job offer: Porter

Offer to guests (internal & external) a friendly, efficient and effective service at all times, in line with SOPs

Take part in training and implement accordingly
Keep superior informed about all unusual matters concerning any plans affecting his/her area
Pick up luggage from rooms upon departure and bid farewell to Guests
Ensure that luggage are well tagged and delivered in allocated rooms
Ensure that luggage are well identified while placing in departure lounge/car
Fetch and distribute incoming and outgoing internal messages/parcels to Guests within 15 minutes
Ensure effective and efficient car / shuttle service
Drop and fetch Guests as and when required
Ensure cold towel & cocktail service upon Guest arrival
Ensure having good knowledge of Geography of the Island
Upsell outings/excursions to Guests
Ensure efficient use of materials to minimise costs
Follow up of Vouchers from taxi service
Use the hotel club car for the transportation of luggage when necessary
Ensure hotels’ vehicles are properly maintained parked and in good running condition
Inform Superior shall there be any damage/breakage of luggage
Ensure swapping of Master Key in rooms (Any In/Out of rooms)
Ensure fetching of postcards from letter box and leave at the reception for postage
Ensure proper in/out of cold towels and logged properly
Ensure message are sent to Telephone Operator, when message is delivered in room in the absence of Guests
Comply with all the sustainability commitments and practices implemented within business units
Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society