VVM BPO Mauritius Ltd. - Port Louis

Welcome to VVM IncorporatedAs you travel with us you will discover a new world of business efficiency as the combined powers of the VVM Group enable you to maximise your cashflow and reduce your cost to income ratio.
Our MissionVVM Inc. builds client loyalty through satisfaction, providing cost-effective service and faster results through competent, motivated staff and the successful application of technology.
Company ProfileVVM Inc. is a young, vigorous company with an outstanding record of growth over the short period since its inception in 1990. Its success is based on the ability to deliver excellent service which truly satisfies the real evaluative criteria of clients. Chief among these are three constructs, namely:
ProfessionalismSpeedCost-effectiveness
To achieve excellence in  

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all three, the company has two main strategies: Its commitment to its people and its commitment to information technology.
The People CultureVVM Inc. employs people with the necessary skills and experience to be competent from the outset in their initial functions. However, this is only the starting point. Beyond this basic qualification level, staff who show the drive to succeed and who understand the importance of first-class client service as part of the culture of the company, are selected.
From the start, individuals are actively encouraged and assisted in developing leading-edge skills and knowledge in specialist areas of the practice through training and further study. Regular training for all staff ensures a dynamic and stimulating environment in which individuals can develop to their fullest potential.
VVM's origin and growth in credit controlVVM was incorporated in 1990 and started operating with just six people. From the outset it sought to differentiate itself from other firms of attorneys by realizing that it was not just "part of the profession" but that it was a small player in a very competitive market. A market in which not only other firms of attorneys were fighting for their share of work, but also companies outside of "the profession"were making major inroads into what had previously been the exclusive territories of attorneys. VVM realized that the only way to win in these circumstances was to re-evaluate the role of attorneys and to re-orientate and re-invent itself in a new approach to winning business in the tough markets of the 1990s.
The first and most significant change of thinking was to view the company less as a firm of attorneys and more as a business entity. To work along purely business lines meant that no longer could one simply rely on being in the legal profession and be given work to execute as a result of one's professional status. It meant that finding out what the market really needed and how to satisfy those needs more effectively, much faster and at a more competitive cost than all other "suppliers" (be they attorneys or otherwise) was the only way to win and grow.
From this position, VVM in its application of the recovery of credit, grew spectacularly in a few short years until it exceeded 200 people and was handling volumes of work which would previously, without its Information Technology and Workflow Systems, have needed over 800 people.
As the company grew, various non-legal departments such as Information Technology, Financial and Call Centre Departments were formed providing the competitive advantage required to attend to successful credit control. These non-legal departments began to attain their own individual identities and focus, and were able to stand up and compete in their own right.
VVM's philosophy"Do not follow where the path may lead - rather go your own way and leave a trail."
VVM has a unique blend of services and products to offer. These products and services have been developed as a result of the extensive knowledge base and expertise acquired by the group through its hands-on experience. VVM as such considers its intellectual capital to be its major asset.
VVM Credit's vision is to be the first choice Credit Control outsource partner for all enterprises and organisations in both the private and public sectors.
VVM is a Quality Solution Provider with a significant contribution to make in business, commerce, government and the professions. The products and services provided address many of the strategic and operational needs of all economic enterprises.
VVM concentrates on building long-term relationships through identifying, understanding and consistently satisfying its clients' needs.
VVM's focus is the empowerment of previously disadvantaged communities and, in particular, previously disadvantaged attorneys. Through expertise and technology, such firms are empowered to handle work which they would not otherwise have been able to execute. In the process these firms acquire new levels of expertise together with access to advanced Information Technology.