Review of Absa Bank (Mauritius) Limited (Ebène)

Hello there,
Let me introduce myself. My name is Mr Ackloo Rakesh and I'm a customer of your institution since long now.
However, I'm very disappointed by the Very poor level of Customer Service that is actually prevailing in most of your branches and most of your caller personnels.
I've been to your Quatre-Bornes branch on the 19th of Feb this year in order to settle a balance due used on a visa card and since the representatives could not answer to my queries and moreover since neither the manager of the branch and nor the head of the credit card dept was available, after having waited for nearly half an hour, I was told to write a letter which would be addressed to the concerned department.
Since I was back from an overseas trip n would be catching my next flight for Rodrigues, I told the lady to contact me at the earliest so that I could settle with this matter.
Since I was never contacted and never received any phone call from the concerned person and branch I tried several times to contact them myself but IN VAIN.
Now to add insult to injury there were some Five to Six callers from your follow up dept, who have been harassing me through a number of calls.
I took my patience in both hands and calmly explained to these persons about the situation. I narrated my story to all of these callers one by one since the beginning.
I'll let you imagine the amateurisme and all of these callers promised to come back to me with a final solution. But again nothing was done to remedy my problem.
My plea had once more gone into deaf ears..... As if everybody had nothing to do with the Customer's problem.
I hope that after receiving this mail, now at least someone will take me seriously.
I'll be looking forward to hear from you soon and please talk to Dev and Bamisha at QB branch who received me and please ask them a copy of my dissatisfaction letter addressed to your card dept...

Kind Regards,
Ackloo Rakesh,
Cell:********
Tel:********