Review Poor service

I needed a spare part for a microwave. I live in Curepipe which is far, i called the shop on 201 1700 some fives times to check if they are open and which information i need to bring to the shop, no one answered. I went to the shop in Riche Terre with the spare part i have that is not working. It had a reference number on, but at the shop they guy said that he has over 20 models of samsung microwave so he cannot find this spare part for me. (Wonder if this is true). He needs absolutely the model number of the microwave. He just stayed sitting at his desk without a single effort to use the reference on the spare part i had. He was not motivated to help at all. Eventually i got he microwave model number from my technician; but then the guy at the shop said this samsung model no longer exists; i bought it only 2 years ago (wonder if he was just not willing to sell anything to customers)