Review They should all have a customer care course

How can Courts Mammouth advertise on radio about online shopping... This is the worst online shop i have ever come across. Even though you pay cash i am still waiting on an item ordered 3 weeks ago and every time i call to ask what is happening, they tell me that the person is not available and will call back but i am still waiting. It is outrageous.... I don't understand that such a big company cannot grasp the concept of CUSTOMER CARE...Management what are you doing????? Wake up!