Job offer: Restaurant Supervisor

SC / HSC level or equivalent with professional training and experience

At least 4-5 years work-related experience in F&B operations

Computer literate including hotel management system

Fluent in English and French both written and spoken, a third language preferred

Take part in training and implement accordingly

Keep superior informed about all unusual matters concerning any plans affecting his/her area

Assist Sub Section as and when required

Ensure proper grooming of all staffs as per hotel standards

Report any complaints or any other problems that may arise

Attend to guests special requests

Ensure that relevant and up-to-date information is given to guests

Visit dining tables to check on guests and make sure they are satisfied with food choices and service

Assist in providing the maximum of services & attention during guest stay (anniversary/special diners/etc)

Help promote upselling

Ensure efficient use of materials and equipments to minimise wastage

Ensure to be proactive in maximising sales and generating revenue

Seek ways to cut waste and decrease operational costs

Help generate weekly, monthly, and annual reports

Hand-over informations/issues to Superior/Supervisor at the end of shift

Follow strictly the procedure pertaining to section key

Assist in setting the tone and help customers feel welcome

Assist at organising and recording daily/monthly objectives review meeting

Oversee all front and back of the restaurant operations

Ensure that all administration procedures are strictly followed

Assist maintaining quality control for all food served

Analyze staff evaluations and feedback to improve the customer’s experience

Assist in training new employees and provide ongoing training for all staff

Oversee health code compliance and sanitation standards

Ensure that all standards and hotel cash handling procedures are met

Input new ideas for service and products

Ensure that guest receive excellent service and magnifique experience

Comply with all the sustainability commitments and practices implemented within business units

Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society