Job offer: Operation Manager

The Operations Manager will be responsible for overseeing daily operations, ensuring efficient job planning, execution, and client communication. This role involves managing on-site job progress, coordinating with sales and technical teams, and ensuring timely updates in internal systems. The Operations Manager will handle client interactions, payment follow-ups, and rescheduling of incomplete tasks. Additionally, they will lead planning meetings, manage aftersales workflows, and prepare detailed schedules for future operations. Strong organizational, communication, and problem-solving skills are essential for success in this role.

Review, plan jobs and re-plan daily job progress, surveys, and incomplete tasks.
Coordinate with sales teams and technicians to address site issues and schedule technical or final surveys.
Update internal systems with job progress, invoicing status, and completion reports.
Communicate with clients regarding plans, payment tranches, and rescheduling incomplete jobs.
Chair and document weekly planning and performance meetings.
Develop detailed job and aftersales plans, ensuring two weeks of operations are scheduled in advance.
Conduct yearly operational planning, including production, internal tasks, and aftersales workflows.
Ensure consistent communication with clients regarding intervention schedules and changes.
Prepare and share meeting minutes with management, office, and technical teams.

Strong organizational and planning skills.
Exceptional communication abilities for client interactions and team coordination.
Experience in operations management, preferably in a technical or service-oriented environment.
Proficiency in using planning and reporting tools (e.g., Google Sheets, operational apps).
Problem-solving mindset to address incomplete jobs and resolve issues proactively.