Job offer: Event Management Executive

An exceptional career awaits as a Customer Service Officer, orchestrating and overseeing recreational activities to craft unforgettable guest experiences. Join our team today and elevate the art of leisure

Wanted: Customer Care Representative for Otayo!

Who is Otayo?

Founded in 2004, Otayo celebrates 17 successful years in Mauritius, catering for over 1000
events. Otayo is the best one-stop shop for finding tickets to the hottest shows and events
that’s everyone talking about.
Whether you’re a sports fanatic, concert aficionado, or theatre enthusiast. Otayo makes it as easy as possible to find and buy tickets to the hottest live events including – concerts, music
festivals, theatre, sports and business conferences.

Who are we looking for?

We are looking for a young dynamic candidate, passionate about customer service and have
the ability to cater for crowded events. The ideal candidate should be outgoing and smart,
with a welcoming and pleasant attitude.

Position Requirements:
-Academics: Minimum HSC- With Good Passing Results, A diploma will be an advantage
-Working Days: Monday - Friday (8am-5pm) + You will have to work on-site during the
events which are mostly done during weekends (evening-night time)
-Salary Scale: (Depending on Qualification and Experience)

Main Duties and Responsibilities:

-Client’s communication and full reservations responsibility from A-Z
-Conduct email/phone communications with customers in both English and French
-Events Sales Preparation
-Event Planning
-Booking system updating
-Event On-site Services
-Dealing with customer issues (complaints, cancellations etc)
-Ticket Booking & payment processing

Skills and persona:

? Outgoing and Smart
? Attentive to details and Able to work under pressure
? Affinity for customer service
? Proactive and responsible
? Computer Literate- good Excel skills
? Pleasant and welcoming over the phone.
? Good Communication Skill (phone, whatsapp, email)
? Fluent in both English and French